Complaints Appeals Disputes

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In accordance with BEE BIZ Policy and Procedures, a Client is able to initiate a Complaint, Appeal and/or Dispute.

Contacting BEE BIZ Head of Quality Control on 041 581 3031 or Email marlene@beebiz.co.za
Register the Complaint, Appeal and/or Dispute (CAD) and request a CAD Form to detail the CAD
Submit all supporting documentation to the Quality Control Manager for review
An independent BEE BIZ employee will be appointed to review the CAD and report to the Quality Control Manager within the required time period
Results of the CAD will be communicated to you, the Client
If the CAD is not resolved and approved, the CAD will be raised at the next Board of Directors Meeting for resolution
The outcome of the Board of Directors resolution, will be communicated to you, the Client

Complaints Appeals Disputes | Resources